Frequently Asked Questions

• We offer pick up & drop services of your home meals primarily from your house to your office, so that you can enjoy your own home made food freshly prepared, in case you are not able to carry it with you in the morning before leaving for work.
• We saw a strong gap of such a service & hence we have come up with something like this, for providing ultimate convenience & value added services in true sense to our customers.

• Yes, we have extended our services to a few restaurants/tiffin service providers, who prepare home style food & provide monthly tiffin services for lunch & dinner. We will pick up the food from them and deliver to your office/home/univetsity wherever you wish.
• Details of the Tiffin Service Providers are available in the 'Pick Up Address' of our Step 3 page. You can choose the restauarant there. Please note we are only tying up with Legendary Restaurants preparing delicious quality food and are in UAE from a few decades!
• Charges for Pick Up from your Tiffin Service will include the Delivery Cost and the Food Cost, whereas charges for Pick Up from your Home will ONLY be the Delivery Cost.

• Yes, we do that. You could order your food from the tiffin service providers, from where we will pick up and deliver food to you in your hostel/university on a regular basis.
• We have included university details in the ‘Drop Address’ of our Step 3 page, so that you can easily fill up the form.

• Once the payment is made, the service can start the same day (on best effort basis) or the next day, as we plan our delivery routes as per the orders we receive.

• Our pick up time will be anytime between 9:00 AM and 11:00 AM and delivery will be between 11:00 AM and 1:30 PM from Saturday to Thursday (for lunch) and pick up time will be between 5:00 PM and 7:00 PM and delivery will be between 7:00 PM and 9:00 PM from Saturday to Thursday (for dinner)
• You will come to know the exact timings, once you start the service from us. It will be within the timings mentioned above. The delivery boy will have a fixed route, which will be followed on a daily basis.
• We are an organized professional company, wherein we give much value to our timings, so that the other customers do not suffer, because of one odd delays.
• Having said that, we understand day to day practical issues. Hence, our delivery boy has been instructed to wait for 5-7 minutes ONLY for the food delivery and to proceed without the pickup, if not ready by then.
• Unfortunately, you will be charged as per normal day if the food is not handed over to the delivery boy within the stipulated wait time.

• Timings may be changed in discussion with us at Food Drop. Delivery boys will have a fixed route to follow and it could be a challenge to change that.
• Having said that, we will do our best in accommodating your request.

• In scenarios, where the sender/receiver of food is not contactable or not available to give/receive the food, Food Drop will continue to charge normally, without obliging any claims for refund.
• Food Drop will try to contact sender of the food, so it’s a good idea to keep your phone nearby when you’re expecting the delivery boy.
• If our delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
• Delivery boy would provide an update electronically to Food Drop that the food is delivered. Under no circumstance, the customer can claim for a refund against such successful deliveries.
• Customer can instruct Food Drop delivery boy to pick up/drop food from/to a designated area on a daily basis, without necessarily meeting the customer in person; for eg. at the door step of your home and at your office reception area. The designated area can be pre-decided between the customer and the delivery boy

• Currently, we are providing our services in Dubai & Sharjah.
• We have listed down the areas we operate in the Zones list, which is also available in the address page. While we have opened up majority of the areas in Dubai & Sharjah, there are some areas which are listed, but not yet activated.
• Refer our Upcoming Zones list which includes such areas yet to be activated. We will activate them shortly, basis your response.
• Hence please continue providing your valuable feedback to us at sales@fooddrop.ae or call us on 055-2298125 so that we can extend our services widely & reach out to maximum customers.

Regular Order:

It means you will get your meals every day, as per the duration chosen by you. We provide vast duration periods (from weekly to yearly) for our customers opting for the regular option. One can choose the desired duration, suited as per your needs. The longer the duration, the more discounted it will work out for you.

Party Order:

There can be days wherein you may have a Party planned for breakfast/lunch/dinner/snacks at your work place or at your home, wherein you want to treat your friends & colleagues with your delicious homemade food. You can place a request for a party order delivery, wherein we will pick up the food from your home/your tiffin service provider, including restaurants and will drop off at your office/university/your home/any other social place such as parks or wherever the party is taking place.

Only thing to remember is that the delivery charges will be as per location (Dubai to Dubai/Sharjah to Dubai/Dubai to Sharjah/Sharjah to Sharjah) and as per the quantity of food to be picked up & delivered. The price mentioned in the Party Order section is for delivery of that much of food that will fit in 1 Bike Box, which measures 45 x 45 cms. If the quantity is more, then more Bikes will be required and the rates will apply accordingly.

• We believe we are a fair organization & hence we have designed our pricing structure in such a way that all our customers benefit from this.
• We charge you as per the distance between your pick up & drop off address, at a nominal fee.
• That is the reason you can see the pricing only after you have entered your package details and pick up & drop address in Step 2 & Step 3 of order process.

• 'Drop Kit' contains a Lunch Bag and a Number Lock which is given once you register, by paying a nominal fee towards it, along with the delivery fee. It’s a one-time purchase.
• You are requested to provide the delivery person’s name, address & contact number in the loop available on reverse side of the Lunch Bag.
• Please ensure you use this bag ONLY & no other bag for Food Drop services. No additional bag(s) will be accepted.

• Yes, we have prepared standardized bags for our customers, to ease out the delivery process.
• We have made a decently spacious bag for you, in which all your food boxes should fit in easily, leaving some extra space for putting in any drinks/other supplementary items that would go along with the food. A separate section is provided for placing your spoons/forks.

• Well, we are a transparent organization, who aims for smooth operations.
• While our drivers are well trained, we want our customers to feel absolutely safe when they are dealing with us.
• While it is not compulsory to use the lock, we recommend you buy & use the number lock, just so that you can be sure about the food being delivered to you is un-tampered.
• Food Drop will not take any responsibility of the food/drinks/other supplementary food being sent to you quality & taste wise both, whether the bag is locked or not (picked up from your house, from the tiffin service provider or from the restaurant), but usage of a lock helps prevent any mishaps.
• As per our policy, our drivers will NOT open your bags under any circumstances, even if requested by you.

Fooddrop.ae has no control over and does not guarantee the quality, taste, safety or legality of the food items sent across from one party to another, be it from one’s own house, from the tiffin service provider or from a restaurant. Fooddrop.ae provides a surety to the best of the knowledge, that the food in transmission will not be tampered. However for best interests of both the parties, it is strongly recommended that the customer uses the number lock provided by Fooddrop.ae after the food is packed in the lunch bag, which should also be purchased from Fooddrop.ae. If customer does not wish to use the number lock, then the sole responsibility lies on the customer for the food that is being delivered. In any case, sending/receiving any illegal food/drink is strictly prohibited and Fooddrop.ae will take strict action against the person doing such an act, if found guilty.

• Yes you can change your details, excluding Email ID.
• After you Login, the page will direct you to your Personal Details in the Customer Dashboard section, wherein you can change the above details.
• Once you click on ‘Update’ the details shall be updated on real time basis.
• You will get an Email from us that your details have been updated.
• Please bear in mind, Email ID cannot be changed, as that is your User ID.

• Cust ID is your Registered ID with us, once you become our customer.
• You will get this ID once you complete the Step 1 – Sign Up formality.
• You will use this ID when you call us for any inquiry or when you write to us.
• Once you login, you will be able to see your Cust ID, your personal details and your order history in the Manage Orders section.

• Yes, you will receive an Email/call from us 5-7 days before the expiry of your plan.
• You can renew your plan with us by clicking the ‘Re-Order’ button on the Customer Dashboard & continue to create a new plan with us.
• You can change/increase the duration this time, as per your requirement and also change your address if its changed.
• Pricing will be auto calculated as per the duration chosen & the addresses entered.

• We accept online payments only via Visa, Mastercard Debit & Credit Cards
• If your payment is not going through, please contact your Bank; You may call us and we will do our best to resolve your query; we do send an Email notification to our customers on successful/failed transactions.

• If your current plan is over, then you can update your new address when you are buying a new plan by clicking on ‘Re-Order’ button after you Login.
• Pricing will be re-calculated by the system upon input of your new address.
• If your address changes during an ongoing plan, all you need to do is login into your Food Drop account, select Address Change under the Manage Orders tab & follow the simple steps.
• ‘Address Change’ is applicable for Monthly plans and above ONLY. ‘Address Change’ is NOT applicable on the Weekly & Fortnightly plans and on party orders.
• Upon submitting your request, Food Drop will review your request and communicate status of the request to you in T+2 days.
• A change in your address may have an impact on the current billing amount. It may increase or decrease the current billing amount of the on-going package, as the pricing is based upon the distance covered.
• Difference in the invoice value will be communicated to you via Email in T+2 days.
• For increase in the invoice value as per the new address, you will receive a payment link via Email from us, which you can click & pay. Your address will be updated in our records once payment is received.
• For decrease in the invoice value, your plan will be extended accordingly; calculated by Food Drop on actuals & communicated to you via Email. Your address will be updated instantly.
• If there is no change in the invoice value, your existing billing will continue. Your address will be updated instantly.
• A change in your address could result in you purchasing a new lunch bag from us, as the lunch bags are made Zone specific to avoid delays in deliveries. This will be communicated to you from us.
• Once your address is changed in our records, you will receive an Email confirmation.
• In case the new zone is not yet serviceable, please call us on 055-2298125 or write to us at sales@fooddrop.ae to check if service can be provided in your zone.

• We do understand that you will go for a vacation & to allow you to temporarily pause your service we have introduced the concept of ‘Drop Holiday’. We are happy to inform you that we will extend your services by the break period.
• To mark your Drop Holidays, all you need to do is login into your Food Drop account, select Drop Holiday under Manage Orders tab & follow the simple steps.
• You are required to submit your request 2 days in advance so that we can plan our deliveries accordingly.
• End date of your plan will extend factoring the weekly off selected by you & the public holidays, which will be informed to you by Email in T+2 days.

• We understand that there can be an unforeseen circumstance or an emergency situation and you cannot inform us in advance about your leave. There can also be one odd days wherein you have your office lunches organized or you are sick or wherein you have just not gone to work and you don’t want to avail the service.
• In such a scenario, you will inform us latest before 8:00 AM on the food delivery day by calling us on 055-2298125 with the number of days of the break required.
• If informed us in advance, we will carry forward the service for the number of days of the break.
• If not informed us within the stipulated time, you will be charged normally, without consideration of your day off.
• The maximum number of days that can be availed as ‘Drop Holiday’ in emergency cases are upto 3 days only. In case your emergency holiday request is for let’s say 7 days, we will be able to accept your holiday request on the phone upto 3 days only. For the remaining 4 days, you will need to fill up the Drop Holiday form, keeping in mind Drop Holiday will commence from T+2 days.
• All you need to do is login into your account, login into your Food Drop account, select Drop Holiday under Manage Orders tab & follow the simple steps.
• You are required to submit your request 2 days in advance so that we can plan our deliveries accordingly.

• ‘Drop Holiday’ is applicable for Monthly plans and above ONLY. ‘Drop Holiday’ is NOT applicable on the Weekly & Fortnightly plans and on party orders.
• No Refunds will be applicable for Drop Holiday Service, you are offered with the extension of number of days of service. Your current plan will be extended to the extent of your Drop Holidays, factoring the Public Holidays & Weekly Off selected by you.
• Drop Holiday can be in continuous manner only, with no breaks in between. You cannot mark multiple holidays in a single request.
• Please note Drop Holiday request is subject to Management approval; Food Drop reserves the right to refuse your request.

• Your deliveries will be paused for the break period and will resume on the new start date, by default, without you informing us.
• The new end date will be confirmed via Email to you within 48 hours of your request.

• If you want to further extend the Drop Holidays, you will inform us via Email at support@fooddrop.ae atleast 2 days in advance before the new start date, failing which our service will commence on the new start date.
• Please note you will not be eligible for further extension, if you will not inform us about your non availability with the prior notice of 2 days.

• For your ease, you will be glad to know that we have kept a provision for you to cancel the service for any reason best known to you and we would really appreciate if you can help us in understanding the reason for cancellation so that we can continue to improve our service and serve you better in the future.
• To cancel the service all you need to do is login into your Food Drop account, select Drop Cancellation under Manage Orders tab & follow the simple steps.
• Upon submitting your request, Food Drop will review & execute your Drop Cancellation request in T+5 days.
• ‘Drop Cancellation’ is applicable for Monthly plans and above ONLY. ‘Drop Cancellation’ is NOT applicable on the Weekly & Fortnightly plans and on party orders.
• To understand the cancellation policy kindly refer the Cancellation & Refund Policy of Fooddrop.ae.

• Refunds will be done only through the original mode of payment.
• 12-45 business days is the standard time for refund process & the duration is also subjected to the bank’s refund policy.
• To understand the refund policy in detail, kindly refer the Cancellation & Refund Policy of Fooddrop.ae

• Yes, you can place multiple order in one login/under one user name.
• You will be charged separately for each order.
• You can choose a different location of pick up & drop for each order.
• You can choose different plans for each order.

• Yes, you can avail different services such as address change, drop holiday & drop cancellation against individual order.
• For instance, you can do an address change for order x, this will not have an impact in the address of order y.
• However, a change in any of the personal details (i.e. name, mobile number etc) will result in effecting that change across all the orders.

• You can avail of Gift Cards from our end if you refer your friends/neighbors/colleagues to our service.
• Please remember it is easier for you to refer an immediate neighbor or a colleague, as they live/work close to you.
• Discounts will be applicable for Monthly plans & above.
• Refer our Exciting Offers section for more details.
• Please note the discount shall be given to you on a successful closure of deal.

• Your Referral ID is generated once the sign up process is completed by you.
• You will need to share your Referral ID with your friends, so that you can avail the offers.
• Your friend has to enter your Referral ID in the Step 1 – Sign Up Page.